Job Details

  • Reference number: AP 1009
  • Province: Gauteng
  • Type of engagement: Permanent appointment
  • Posted: June 2nd

Background to Position

Our client is a multi-campus Higher Education enterprise with a national footprint, as well as hosting several student support centres in South Africa and Namibia.

The purpose of the job is:

• To provide a generalist Human Resource service and advice to the Executive Heads: Contact Learning and Heads of Campuses (Gauteng; Western Cape & KwaZulu-Natal).

• To coordinate all operational Human Resource matters on Contact Learning Campuses.

• To functionally coordinate and monitor the execution of the company’s Human Resource strategy, directly and via Campus Human Resource Generalists.

• To be a member of the Contact Learning Management Committee 

Job Description

Key Performance Areas:

1.     Advises on and oversees the correct implementation of HR policies, procedures and processes.

• Oversees that Campuses are educated on relevant HR policies, procedures, and processes.

• Implements any changes to policy or procedures.

• Monitors and reports any infringements and potential HR related risks to the HR Manager: Operations.

2.     Provides operational HR support across a designated region.

• Oversees that all HR administrative processes are carried out correctly.

• Circulates reports and populates HR dashboards as directed by the HR Manager: Operations.

• Coordinates the provision of Human Resource operational support directly or via Campus Human Resource Managers/Officers

• Supplies Human Resource information to Head Office as required, for Unit 4.

• Resolves various HR queries, including but not limited to:

  • o Policy and rules around remuneration and benefits.
  • o Time and attendance, leave benefits and overtime.
  • o Performance management.

• Supports Head Office with the campus implementation and rollout of HR initiatives and/or projects.

3.     Provides an Employee Relations support service within a designated region.

• Provides an Employee Relations advisory and support service to Campus management and staff.

• Investigates disciplinary matters when needed.

• Receives and reviews all regional employee relations matters raised, escalating to the HR Manager: Operations as needed.

• Represents the client at regional CCMA matters as directed by the HR Manager: Operations.

• Maintains accurate records of all disciplinary actions and related documentation.

4. Provides a recruitment and selection service within a designated region.

• Strives to maintain optimal staffing on Campuses through effective recruitment and selection processes.

• Advises Campuses on recruitment and selection processes and expected lead times.

• Assists Campuses with drafting of job advertisements.

• Advertises vacancies through approved channels.

• Receives all applications and compiles a shortlist to be reviewed by the hiring managers.

• Arranges interviews with candidates and hiring managers.

• Coordinates all communication with candidates throughout the recruitment process.

• Services Selection Committees.

• Coordinates all assessments and candidate checks.

• Drafts letters of offer for successful candidates in consultation with the HR Manager: Operations.

• Oversees the on-boarding of new employees.


5.     Supports statutory reporting by gathering, collating and maintaining accurate records relating to BBBEE, EE and Skills Development in a designated region.

• Obtains and collates information from the Campuses, as directed by Head Office, to inform annual statutory submissions relating to:

  • o BBBEE
  • o Skills Development
  • o Employment Equity
  • o Other HR reports as required

• Maintains accurate records of typical information required on an ongoing basis.

• Maintains archived records of all information provided to Head Office.

6.     HR Projects.

• Completes and/or participates in projects as required by the HR Manager: Operations.

• Liaises with Campus HR Managers/Officers as required.

• Co-ordinates and manages staff communication as required. 

Inherent Criteria

• A degree in Human Resources Management (NQF 7 or higher)

• 5-8 years HR experience in a generalist HR role • Knowledge of HR in Higher Education would be desirable

• Broad based functional HR knowledge and employee relations knowledge

• Excel and Word competence 

• Written and verbal communication and presentation skills

• Good interpersonal and relationship building skills including being a collaborative team player

• A methodical and organized person who is proactive and practical when it comes to implementation of policies and understanding of business processes

• Must be prepared to travel between Campuses in Gauteng with a monthly visit to the Campuses in Durban and Cape Town

• Must be an African black female who has the potential to compete for the Head: HR position in the company within 12-18 months, which is based in Cape Town 

Application Requirement


• A letter of motivation.

• A comprehensive CV.

• An abridged CV.

• Names and contact details for at least 3 referees.

• Certified copies of matric and degree certificates and Identity Document.

To apply please forward your application quoting reference number AP1009 to Genevieve Michel